Refund Policy

Every purchase is a digital download, delivered to you on Telegram as files. Once the episodes you bought have been sent, the purchase is final — you have them, and they cannot be returned.

You were charged more than once for the same story.

Your episodes were never delivered and we could not deliver them.

Part of what you paid for could not be supplied — for example, a video purchase where the source only has audio for some episodes. In that case we refund the difference for the episodes that could not be supplied in the format you bought.

The audio delivered was materially different from what the story page described — for example, the wrong language or a substantially different episode count.

A plan can be cancelled at any time and will simply not be charged again — nothing renews automatically. If you cancel part-way through a period, the plan runs to the end of the period you have already paid for.

If we have not activated the series you chose, and you have asked us to, the plan is refunded in full.

Message us on Telegram at @Xtreamfmstoriesbot within 7 days of purchase with your transaction ID and a short description of the problem. We aim to respond within two working days, and approved refunds are returned via PayPal to the account you paid from.

If a payment fails our verification checks, nothing is charged and no access is granted. If you see a pending charge on a failed order, it will normally drop off automatically — contact us if it does not.